Frequently asked questions

You receive a private, interactive route plan with an ordered checklist, document and treatment timing, practical transport checks, travel suggestions, official links and visible review dates. You can track your progress and keep clarification messages with the plan.

We cover 1,640 directions between 41 selectable countries, with dog and cat plans for one-way and return journeys. Qualifying private journeys with your own pets can receive an instant plan; transfers, rehoming, other species and journeys needing extra checks are prepared by a person. Sales, breeding and other commercial animal movements are not accepted. UK coverage currently means England, Scotland and Wales; Northern Ireland is not included.

An instant plan is available when a private dog or cat journey with your own pet matches our published plan, stays within the route’s pet limit and every supporting source is verified and current. Transfers, rehoming, other species, larger or mixed-type groups and route-specific cases that need more checking are prepared by a person instead.

Yes. One request can cover up to five pets of the same type, with the name, optional birth month and year, breed and weight recorded for each pet. Different pet types need separate requests and payments because they require different guidance. We ask whether any other pets are travelling and derive the combined group size because route-specific limits can be lower and the total can affect whether preparation is instant.

No. We do not sell or reserve travel, pet places, documents, veterinary treatment or border clearance. The plan is practical guidance and does not replace decisions by your vet, government authorities, border officials or travel companies. Always confirm current requirements and carrier conditions before booking and travelling.

A one-way plan costs £20.00; a return plan covering both directions costs £30.00. Each purchase covers up to five pets of one type, with no subscription or recurring fee. Payment is handled securely through Stripe, which shows the final one-time total before you pay.

Qualifying supported plans can be prepared instantly when the submitted journey matches our published plan and its supporting information is current. Other accepted journeys are prepared by a human reviewer, currently within 24 hours. The exact delivery promise is shown before payment.

Yes. Your private preview lets you return to the form to edit the trip or discard the unpaid request. Saving an edit closes any open unpaid Stripe Checkout session, so the next checkout always reflects your current journey, price and accepted terms.

Your preview will warn you when departure is within 30 calendar days because mandatory waiting periods may make the selected date impossible if the necessary steps are not already complete. A date alone cannot confirm readiness, so check your pet’s records and speak to the relevant vet, authority and travel company as early as possible.

You can discard an unpaid preview at any time. After payment, cancellation and refund rights depend on the service status, the immediate-service consent given at checkout and the terms accepted with the purchase. Read the current policy before paying or contact us if you need help with a paid request.

No. There is no public registration, password or subscription. After payment, your private trip link keeps the payment confirmation, plan, progress, activity and clarification thread together.

Checklist guidance is connected to the government, authority and travel-company sources that support it. We show source links and review dates in the plan, and automatic preparation stops when required information is unverified or no longer current enough. A person then reviews the journey instead.

No. Travel suggestions help you investigate possible operators and routes, but they are not guarantees of a current service, connection, fare, timetable, pet place or booking. Confirm availability, total costs and the operator’s latest pet conditions directly before booking.

Yes. You can send one clarification message at a time from your private trip page. The form reopens after our reply, and the conversation remains beside the journey and plan it relates to. This support does not replace veterinary, legal, border-control or carrier advice.

We keep operational travel details, pet details, your plan, checklist progress and messages for six months (180 days) after payment. You can revoke portal access sooner and ask for earlier permanent removal. We may retain a separate minimal transaction, accounting, payment/refund and accepted-contract record for six years where necessary. It contains no pet, route, journey, preference, clarification, checklist or plan data and cannot restore your portal. After that separate period it is deleted too.