Contact

Customer support

Support hours: 24/7

We aim to acknowledge customer messages within two business days and provide a substantive response within five business days. Include your order reference if your message concerns a paid plan. Do not send full card details, passwords or unnecessary identity documents by email.

Cancellations, refunds and complaints

Email support@petrouteplanner.com and state clearly whether you want to cancel, request a refund, report a problem or make a complaint. Our Cancellation and refund policy explains the process and includes a model cancellation form.

Privacy requests

Email: privacy@petrouteplanner.com

Use this address to ask about personal information or exercise a data-protection right. We may need to verify your identity before disclosing information.

Business details

PetRoutePlanner is operated by Tadas Bute, a sole trader trading as PetRoutePlanner.

Important travel note

PetRoutePlanner is an independent travel-planning service. It is not a government authority, veterinary practice or transport operator. For an urgent animal-health concern, contact a veterinarian. For travel permission or a booking decision, contact the relevant authority or operating carrier directly.